The Office of the Ombudsman was established to investigate the complaints of persons who believe that they suffered injustices at the hands of government ministries, departments or state agencies. If you believe that any government department or authority has unfairly treated you, you can take your complaint to the Ombudsman.
The Ombudsman is an Officer of Parliament and is only accountable to Parliament, to which she makes annual reports on the performance of her functions including statistics of the complaints received and the results of her investigations. She can also make special reports to Parliament on matters of public importance. The Office is a non-political, independent and impartial oversight institution.
